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Family Visitation Program

Family Visitation Program

Children’s Services of Roxbury’s Family Visitation Program provides a safe, neutral, and professional location for visits for low-income families in the Greater Boston area. The supervised or unsupervised visits between the children and the primary visiting party are conducted based on the parameters designated by the court order, DCF referral, or self-referral. Trained staff supervise each visit and always remain neutral while facilitating the visitation. The four types of visitation services are outlined below.

Visitation Services

  1. Virtual supervised visits (Zoom)
  2. Onsite, supervised visits
  3. Onsite, unsupervised visits
  4. Supervised pick-up and drop-off exchanges

The visitation program provides a fresh start for children and the primary visiting party. We provide a safe and comfortable space for children and the primary visiting party to spend quality time together. CSR encourages consistent visits that help to create a positive relationship between the children and the primary visiting party.


Services Provided

  • CPR and first-aid trained staff
  • Secured outdoor playground
  • On/offsite cameras to ensure safety
  • Security guard
  • Trained caseworkers
  • Friendly and professional intake personnel

Visitation Hours

  • Thursday – 6:00 pm to 8:30 pm
  • Sunday – 11:30 am to 5:00 pm

Visitation Fees

  • A sliding scale based on the primary visiting party’s income
  • Paid upon each visit
  • Check or money order only (no cash is accepted)

Visitation Location

  • CSR’s Early Education and Care facility, 520 Dudley Street, Roxbury, MA
  • Rooms equipped with age-appropriate toys, games, and books
  • Access to an outdoor play space

To schedule an intake for CSR’s Family Visitation Program, please call 617-989-9484

Office Hours

  • Monday, Tuesday, Wednesday, Friday – 9:00 am to 7:00 pm
  • Thursday – 9:00 am to 8:30 pm
  • Sunday – 10:00 am to 5:00 pm
  • By appointment only (no walk-ins)

Intake Fee

  • $25 for the full-time caregiver and the primary visiting party (check or money order only)
  • Intake process is available in multiple languages

For more information about CSR’s Family Visitation Program, please call 617-989-9442