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Community Support Program

services behavioral cspCSP services are provided to adults, adolescents, and children in any setting that is safe for the individual and staff such as home, inpatient unit, shelter, or day treatment program.

The Community Support Program (CSP) is a voluntary program that provides time limited case management and support to individuals and their families. Our services target individuals who typically have a long-standing history of mental health, substance abuse, or previous inpatient psychiatric hospitalizations. CSP services are provided to adults, adolescents, and children in any setting that is safe for the individual and staff such as home, inpatient unit, shelter, or day treatment program.

Mission of the program

The primary goal of CSP is to prevent hospitalization and/or admission to detoxification facilities. They also target individuals who are at varying degrees of increased medical risk or have behavioral health concerns that challenge their best level of functioning in the home and community settings.

CSP services are flexible in supporting individuals who are unable to independently access and sustain involvement with necessary medical, psychiatric and substance abuse services.


Our CSP addresses a variety of complex treatment concerns using a strengths-based and client-centered approach informed by principles of the Solution Focused Brief Therapy framework.

We provide outreach, care management monitoring, follow-up, and general assistance for individuals in dealing with day-to-day activities or challenges that may impede access to treatment or progress of recovery. Through the wraparound service approach, CSP professionals collaborate with other service providers to support goals for health and wellness.

These outreach and supportive services are directed toward adults, children, and adolescents and vary according to duration, type, and intensity of services depending on the changing needs of each individual. Community Support Services are expected to complement other services already in place for the individual.

These services include:

  • Assisting individuals in enhancing their daily living skills;
  • Providing service coordination and linkage;
  • Assistance with obtaining benefits, housing, and health care;
  • Developing a crisis plan;
  • Providing prevention and intervention; and
  • Fostering empowerment and recovery, including connection to peer support and self-help groups.

Who can benefit?

  • Anyone with a history of hospitalization and/or is at risk for hospitalization.
  • Anyone whose pattern of utilization of services indicates high risk of readmission into 24-hour treatment settings.
  • Homeless individuals with mental substance or medical concerns that poses a high risk for recidivism to inpatient facilities.

Who is eligible?

Individuals must have MBHP insurance and meet the medical necessity criteria for CSP.

Referral Process

Referrals can be made during our normal business hours of 9:00am to 5:00pm by calling 617-989-9499. The information will be submitted to MBHP for approval. Once approved, a CSP Worker will contact the referred individual or legal guardian within 24 hours.

It is very helpful to make the referred person aware of the referral so they are prepared to meet with a CSP Worker. It is best to refer an individual while they are still in an inpatient facility, especially if the person is homeless. This practice allows the CSP to be a part of the discharge treatment planning and to facilitate the connection with the individual.

Our Staff

CSP is delivered by a community-based, mobile, multi-disciplinary team of paraprofessionals.

At a minimum, our staff has strengths-based specialized training in child and adolescent development, behavioral treatment, substance abuse and dual recovery issues, as well as family treatment/engagement/education regarding psychiatric and substance abuse recovery issues.

They are supervised by a licensed master’s level clinician with specialized training in adult and child development issues that are reflective of the population we serve.

After Hours information

We are accessible to our clients 24 hours a day, 365 days a year by phone at 617-989-9499.