BH Banner three diverse girls

BH 0Q3A6153Intensive Care Coordination is a service for a child or youth who has significant emotional or behavioral challenges and when coordination is needed between different services.

Intensive Care Coordination helps a young person to succeed in the home and community by building new skills, helping families to access community supports, and ensuring that all service providers are “on the same page” and working together. Through a process called Wraparound, the family works with a team to meet the specific needs of the youth and family, building on the family’s strengths and supporting the family’s goals. Families who participate do so voluntarily.

Services Provided

This service is provided by a team that includes an Intensive Care Coordinator (ICC) and a Family Partner. The Intensive Care Coordinator (ICC) is responsible for the following:

  • Complete a risk management and safety plan
  • Conduct a comprehensive home-based assessment of your youth’s and family’s strengths and needs
  • Bring together a planning team of people the family identifies (e.g. teachers, state agency workers, friends, neighbors) to help support youth and family
  • Facilitate development of an individual care plan (ICP) that guides your family and team in working toward the goals you choose
  • Make sure the services and supports are in place and are helping your youth and family as planned

A Family Partner is a parent or caregiver who has experience raising a child with special needs. The Family Partner works closely with you-the parent(s) or caregiver(s) of the youth by:

  • Teaching you strategies to advocate for your child’s needs within systems including schools, medical care, DCF, courts or other systems
  • Helping you find services and supports in the community
  • Developing supportive connections
  • Supporting and coaching you in reaching goals identified in your child’s Individual Care Plan

Who We Serve

Youth under the age of 21 with significant behavioral or emotional problems that range from situational to serious mental illnesses.

Health Insurance Accepted

  • Most MassHealth health insurance plans

To request services or to make a referral, please click on, complete and submit our Referral Form or call our Behavioral Health Department’s referral line at 617-989-9486. You will be contacted within one business day to schedule a meeting. If you call after-hours or during the weekend, please leave a message. You may also visit us at 520 Dudley Street in Roxbury, Monday through Friday, 9:00am to 5:00pm.